Q: How long will it take for my order to ship?
A: Everything is made to order and will ship from our studio within 3-5 business days of purchase
Q: Can I add a personalized gift note if my purchase is a gift?
A: Yes! On your shopping cart page, there is an area to add a note. If your item is a gift, you can enter the text for a customized gift note which we will add to your order.
Q: How are your products eco-friendly and sustainable?
A: Everything from our source ingredients to our packaging and shipping materials were selected for their minimum impact on the environment. Examples include our locally grown organic and wildcrafted herbs, our natural biodegradable box filler and packing tape, and our 100% Greenguard Certified sticker labels. Being eco-friendly and sustainable is at the core of what we do and we are always learning more and implementing new and better systems as we grow. If you have a question about any particular item, we would be happy to let you know our thoughts and processes!
Q: Can I pick up my item to save on shipping?
A: Yes! We offer cubside pickup at our studio in Goodwood, ON for no charge. Simply use the code PICKUP in the checkout window.
Q: What is your returns policy?
A: We offer full refunds or store credits on all items within 10 days of receiving your shipment.
Q: What is the shelf-life of your products?
A: All of our products are made to order to ensure freshness. Our products are all-natural and therefore do not contain any chemical preservatives. Each product has a different suggested shelf-life which can be found on the individual product labels, with most ranging between 3-6 months.
Q: Are your products safe for use by everyone?
A: All of our products are natural and made with the highest quality ingredients. That said, as with any product that goes on the skin, we ask that you please read the ingredients carefully prior to purchasing to ensure that you do not have any allergies to certain ingredients.
We also suggest for any products used topically that you do a patch test on a small area of your skin (such as on the inside of the wrist) 2-3 days before commencing all-over use.
Additionally, as with all products containing herbs, we suggest consulting a physician to make sure it is safe for you as an individual to use them, especially if you are pregnant or breastfeeding.
If you have any reaction to a product, stop using it immediately and if necessary contact your doctor.
Q: Are these products for medicinal use?
A: No. Our products are intended for use only for self-care and enjoyment. We make no claims about medicinal applications and effectiveness and do not intend them to be used as such.